After-sale Service
High quality
Treat every customer as a special and important 'big shot', and treat every after-sales service issue as the biggest and most important problem to deal with
Efficient
Customers are most afraid of wasting time and making excuses, and must help them solve problems with humor. Reply within 2 hours, arrive within 6 hours (expedition 12 hours), troubleshoot simple issues within 2 hours, and replace important parts within 12 hours (expedition 24 hours).
Major
Proficient in business, familiar with products, able to analyze and guide customers' problems in a timely manner, and provide corresponding solutions.
Comfort
Every service should create a warm service environment for customers, with a good sense of service: etiquette, politeness, efficiency, and willingness.
Jin Of
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